שינויים

{{ציטוט|מרכאות=כן|אנגלית=כן|תוכן="No one can accurately predict what tomorrow will bring. We do know that volatility, uncertainty, complexity, and ambiguity will define our future work environment. Some of the change patterns will be discontinuous. Many of us joined the Army or a government agency to pursue careers that would progress along an upward and continuous line. Thanks to education, technology, and organizational values, we knew what patterns were available or were developing. Most change was incremental, so we could prepare for it and enjoy considerable satisfaction when the mission was accomplished, or the next step obtained. We were able to follow past experiences and certain rules.